Policies | Our Code of Conduct

Please fill out your Consent Forms Prior to Scheduled Appointment CLICK HERE

Required Forms


Please read required consent forms pertaining to the requested service and submit within 24 hours online.




Reservations


To accommodate your desired appointment a credit card is required at time of booking to guarantee your reservation. We hold this information as part of our cancellation and no show policy and only make necessary charges to your account on the date of your scheduled service.




Scheduled Services


Scheduled services are reserved specifically for you. Only those who are receiving a treatment at the scheduled time will be allowed in the treatment room. All other guest are allowed to wait in the waiting area and enjoy provided refreshments.




Cancellation


Your treatment is reserved especially for you. We value your business and ask that you respect the scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations or reschedules with less than 24 hours of notice will be charged a $25 fee. NO SHOW NO CALL will be charged 50% of service cost. When you miss an appointment with us, we not only lost your business, but also the potential business of other clients who could have scheduled an appointment for the same time.




Late Arrivals


If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to other clients, please plan accordingly and be on time.




Gift Cards


Gift Cards are non-refundable and must be presented at time of service. Expired or non-present gift certificates will not be honored. They are guaranteed for purchase dollar value as service prices may change without notice. Unfortunately, we are unable to process any returns, reimburse any payment transactions on gift certificates even if lost, stolen, or misplaced. Gift certificates can not be redeemed as cash. Gift cards must be mentioned when booking your appointment.




Refunds and Exchanges


Product must be returned unused and unopened with seal in place within 24 hours of your appointment time for a refund. AFTER 24 hours an item can be exchanged for a product of the same value or higher. There are no refunds or credits for services provided.





LOCATION

AZ SKIN THERAPY

(FORMALLY PLUMBERRY SKINCARE)

CREEKSIDE MEDICAL CENTER 

7200 W BELL RD E104 GLENDALE, AZ 85308

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APPOINTMENTS

Call or text (623) 451-9395

Calls will be returned with in 24-48 hours 

 Text for faster response time

HOURS BY APPOINTMENT ONLY